FAQs

Email support@mygymdelivered.com or call +1 (888) 469-4099. Support is available Monday to Friday, 9:00 AM to 6:00 PM Eastern Time.

Yes. If you are building a home gym and are unsure what equipment fits your space, goals, or budget, start here: Home Gym Solutions

Yes. For studios, offices, schools, wellness spaces, and commercial facilities, start here: Commercial Gym Solutions

Yes. Send us the product names, intended setup, available space, and any equipment you already own. We can help you review fit, compatibility before you order.

We ship within the contiguous 48 United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.

Orders of $75 or more qualify for free standard shipping. Orders under $75 have a $15 standard shipping fee, shown during checkout before payment.

Processing estimate: 1 to 3 business days. Standard delivery is estimated at 5 to 7 business days after processing. Timing may vary by product, carrier, delivery location, freight scheduling, and any product-specific terms shown on the product page.

Yes. Large or heavy items may ship by freight/LTL. Freight delivery is usually curbside, and the carrier may contact you to schedule delivery after the shipment reaches your local terminal.

No. Standard shipping does not include inside delivery, room placement, assembly, installation, or packaging removal unless clearly stated on the product page, shown at checkout, or separately agreed to in writing.

You may ship to an eligible freight forwarder address in the contiguous 48 United States. Our responsibility ends once the order is delivered to that freight forwarder address.

Inspect the shipment before signing. If anything looks damaged, missing, short, wet, crushed, torn, or questionable, note it on the delivery paperwork before signing, take photos or video, and contact us right away.

Keep the product and packaging, take photos or video, and contact us within 2 to 3 business days so we can review the issue and help with next steps.

Carrier charges may apply if a delivery issue is caused by a missed appointment, incorrect address, inaccessible location, unavailable receiving, or refusal for a reason other than visible damage or our error.

The default return window is 30 days from delivery unless the product page’s Shipping & Returns section states a different window or change-of-mind return exclusion.

No. Some products have product-specific return windows, fees, conditions, cancellation limits, or change-of-mind exclusions. Always review the Shipping & Returns section on the product page before purchasing.

Contact us first at support@mygymdelivered.com with your order number and reason for return. Wait for written return instructions before sending anything back.

Unless the product page states otherwise, change-of-mind returns must be unused, undamaged, not assembled, in original packaging, and include all parts, accessories, manuals, and proof of purchase.

For change-of-mind returns, the customer pays return shipping and any product-specific fees disclosed before purchase. If the issue is our error, wrong item, confirmed damage, or confirmed defect, we cover required return shipping.

We accept major credit and debit cards, Shop Pay, Apple Pay, and Google Pay. Available payment methods are shown during checkout.

Yes. For qualifying products, bundles, or commercial orders, you can request a custom quote from the product page or contact us for help.

Yes. We adhere to brand pricing and MAP policies. When you call us or request a custom quote, we can review available product options, compatible add-ons, bundle needs, and quote-based solutions where allowed by brand policy.