Billing Terms and Conditions
Effective Date: November 9, 2025
1. Introduction
These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between CNG Enterprises LLC ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.
2. Payment Terms
2.1 Pricing
- Prices: All prices for products and services are listed in USD ($) and are subject to change without prior notice.
- Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.
2.2 Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
- Electronic Funds Transfer (EFT)/ACH Payments
- PayPal
- Apple Pay, Google Pay, Shop Pay
2.3 Payment Due Date
- One-Time Purchases: Payment is due within 15 calendar days of invoice date.
3. Invoicing
- Invoice Issuance: Invoices will be issued upon order completion.
- Delivery Method: Invoices will be sent electronically via Email/Online Portal to the contact information provided by the Customer.
- Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.
4. Payment Terms for Invoiced or ACH Orders
4.1 Payment Confirmation for Invoiced or ACH Orders
- For any order paid via invoice or ACH/EFT payment method, payment in full must be received and cleared before order processing or shipment.
4.2 Unpaid or Unconfirmed Orders
- If payment is not received and confirmed within 15 calendar days of invoice issuance (or submitted order), we reserve the right to cancel the order.
5. Disputed Charges
- Notification Period: If you dispute any charges on your invoice, you must notify us in writing within 10 calendar days of the invoice date.
- Contact Information: Disputes should be sent to support@mygymdelivered.com and include the invoice number and details of the dispute.
- Resolution: We will investigate and resolve billing disputes promptly.
6. Refunds and Credits
- Policy Reference: Refunds or credits are provided in accordance with our Return and Refund Policy.
- Processing Time: Any approved refunds will be processed to the original payment method within 14 days.
7. Taxes
- Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, and any other similar charges.
- Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase. Please contact our customer support team at support@mygymdelivered.com or (888) 469-4099 to submit your certificate and ensure your order is processed correctly.
8. Billing Errors
- Corrections: If we discover a billing error, we will correct it promptly.
- Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.
- Undercharges: If you have been undercharged, we will invoice you for the outstanding amount.
9. Payment Security
- Data Protection: All payment information is handled securely in compliance with industry standards.
- Payment Processor: We use Shopify Payments (powered by Stripe) and PayPal to process payments and do not store your credit card information on our servers.
- SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.
10. Changes to Billing Terms
- Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.
- Notification of Changes: Changes will become effective upon posting the updated Terms on our website at mygymdelivered.com/pages/billing-terms-conditions.
- Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.
11. Limitation of Liability
- No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.
- Maximum Liability: Our maximum liability for any claims arising under these Terms is limited to the amount paid by you for the services in the six months preceding the event giving rise to the liability.
12. Governing Law
- Jurisdiction: These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles.
- Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Delaware.
13. Contact Information
For any questions or concerns regarding billing, please contact us:
- Company Name: My Gym Delivered by CNG Enterprises LLC
- Email: support@mygymdelivered.com
- Phone: (888) 469-4099
- Website: mygymdelivered.com
14. Entire Agreement
These Billing Terms and Conditions, along with our Terms of Service and Privacy Policy, constitute the entire agreement between you and CNG Enterprises LLC regarding billing matters and supersede all prior agreements.
Acknowledgment
By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.