Return and Refund Policy

---

This Return and Refund Policy applies to all purchases made through the CNG Enterprises LLC website located at mygymdelivered.com ("Website").

---

For questions about returns and refunds, please contact our Customer Service team:

• Email: support@mygymdelivered.com
• Phone: (888) 469-4099
  
  Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time (ET).

---

We accept returns from customers in the United States (contiguous 48 states only) within 30 days of delivery, subject to the conditions below.

• Unused and Undamaged: Items must be unused, never assembled, and in the same condition as received.
• Original Packaging: Items must be returned in the original packaging, including all accessories, manuals, and documentation.
• Proof of Purchase: A valid receipt or proof of purchase is required.
• Authorization: All returns require prior approval (RMA), (see Section 4).

---

To initiate a return:

• Contact Customer Service:
  • Email us at support@mygymdelivered.com or call (888) 469-4099 within 30 days of receiving your order.
  • Provide your order number and a detailed reason for the return. Photos or videos may be requested depending on the item or reason.
• Return Authorization:
  • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label (only for cases where the return is due to our error, shipping is covered by us).

• Package the Item Safely:
  • Securely pack the item in its original packaging.
  • Ensure all accessories, manuals, and free gifts are included.
• Include Documentation:
  • Include the return authorization form and any necessary supporting documents or images.
• Attach Shipping Label:
  • Download and print the return shipping label provided in our email.
  • Affix the label to the outside of the package.

• Return Window: Ship the item(s) within 7 days of receiving the return authorization.
• Use a trackable shipping method to ensure your package arrives safely.

---

• Customer Responsibility: Return shipping costs and restocking fees are the customer's responsibility unless the return is due to our error. Restocking fees vary by product and supplier, but are typically around 25%.
  
  Note: Restocking fees help offset costs imposed by the manufacturer or brand and are not set by My Gym Delivered. These fees will be disclosed prior to confirming your return.
• Company Responsibility: If the return is due to our error (e.g., wrong item shipped or item arrived damaged), we will cover return shipping costs and waive any restocking fees.

---

Note: If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout returns and exchange processes caused by change of mind.

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a restocking fee (typically around 25%) + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product, contact us for eligibility.

• Eligibility:
  • Items must be unused, never assembled, and in original packaging, including all accessories and documentation.
  • Return request must be made within 30 days of receipt.
• Refund:
  • A refund will be issued to the original payment method, minus any applicable restocking fees (typically around 25%).

• Notification:
  • Contact us within 24 hours of receiving the item.
• Documentation:
  • Provide photos or videos of the defect or damage.
  • Do not discard packaging or items until we confirm next steps.
  • For parcel deliveries:
    • For small parcel deliveries (e.g., UPS, FedEx, USPS), please inspect your package upon arrival and report any visible damage to us.
  • For freight deliveries:
    • You must inspect the shipment at delivery and note any visible damage on the Bill of Lading (BOL) before signing.
    • If the damage is severe or structural, refuse the delivery, note it on the BOL, and contact us immediately.
    • Take photos/videos immediately and send them to support@mygymdelivered.com.
    • After delivery, please open all boxes and report any missing or damaged parts within 2–3 business days for the fastest resolution.
• Resolution:
  • We will offer a replacement, replacement parts or a full refund, including return shipping costs.
• For More Information:
  • Please refer to our Shipping Policy section 8.2 Damaged Packages for detailed information.

• Notification:
  • Inform us immediately upon receipt.
• Resolution:
  • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

• Notification:
  • Contact us if your product does not arrive within the estimated delivery time.
  • If your tracking says "delivered" but you did not receive the item, please contact us within 24 hours.
  • Please first check with neighbors or building management, then contact us so we can begin a carrier investigation.
• Resolution:
  • We will initiate an investigation with the carrier.
  • If the product is confirmed lost, we will offer a full refund or send a replacement product.

• Before Shipment: You may cancel anytime before it ships. No fees will apply.
• After Shipment: Once your order has a tracking number, it is in transit and cannot be canceled. Please follow the return procedure after receiving the product.
• Pre‑Orders & Backorders: You may cancel at any time before the item is restocked and shipped, unless we've communicated otherwise.
• Exceptions: Cancellations are not accepted after 24 hours on:
  • Made‑to‑order or customized items (e.g., custom frame colors, logos, upholstery)
  • Items marked "Final Sale" or "Non‑Returnable"

---

The following items are non-returnable and non-refundable:

• Custom or Personalized Products:
  • This includes products with custom frame colors, logos, upholstery, or other personalized specifications.
• Final Sale Items:
  • Any product clearly marked as "Final Sale" or "Non‑Returnable" at the time of purchase.
• Assembled or Used Equipment:
  • Items that have been assembled, used, or are no longer in their original packaging.
• Perishable Goods:
  • Certain perishable items (e.g., nutritional supplements, protein powders) may not be eligible for return.
• Gift Cards and Downloadable Software Products:
  • This includes physical or electronic gift cards and downloadable content such as eBooks, training plans, or software.

---

• Approval:
  • Refunds are issued after we receive and inspect the returned item.
• Notification:
  • We will notify you via email regarding the approval or rejection of your refund.
• Condition:
  • Items must meet the return eligibility criteria outlined in Section 3.

• Method:
  • Approved refunds will be issued to the original payment method, minus any applicable restocking fees.
• Time Frame:
  • Refunds are processed within 14 days after we receive and inspect the returned item. Depending on your bank or payment provider, it may take 3–14 business days for the refund to appear in your account.

Partial refunds may be granted in certain situations:

• Condition Issues:
  • Products that are damaged, used, assembled, or missing parts (not due to our error).
• Late Returns:
  • Items returned more than 30 days after delivery may be subject to a restocking fee or ineligible for a full refund.

---

• Eligibility:
  • We replace items if they are defective, damaged, or incorrect.
• Process:
  • To request an exchange, contact us at support@mygymdelivered.com.
• Shipping Costs:
  • For defective or incorrect items, we cover return shipping costs. Restocking fees do not apply when the return is due to our error.
  • For exchanges due to change of mind, customers are responsible for shipping costs.

---

• Return Window:
  • Returns must be reported and shipped within 30 days of receiving the product.
• Return Processing:
  • After receiving and inspecting the returned item, we will process the refund within 14 days.
• Refund Period:
  • It may take up to 3-14 days for the refund to appear in your account after approval.

---

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

---

For more information, please:

• Visit our FAQ Page
• Contact our Customer Service team:
  • Email: support@mygymdelivered.com
  • Phone: (888) 469-4099

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

---

My Gym Delivered by CNG Enterprises LLC
support@mygymdelivered.com
(888) 469-4099